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We respond to all support questions. Please don't be shy.
We respond to all support questions. Please don't be shy.
Frequently Asked Questions
Cost and Compatibility:
Secure Backup and Encrypted Exporting Service Subscription Questions:
- Do I need the backup and encrypted exporting subscription to use Insight Notes?
- Why is there a cost to the backup and encrypted exporting service?
- How do I cancel my Insight Notes backup and encrypted exporting subscription?
- Does the optional backup and encrypted exporting service use iCloud?
- Can I use the same Insight Notes backup subscription with multiple iPads?
- I'm interested in the secure backup and encrypted exporting subscription, but is 2GB enough space?
- Can I easily export my notes from Insight Notes?
- What are the file size limitations on exported notes?
- Can I use my email to send my notes to myself from Insight Notes?
- Does Insight Notes' technical staff have access to the contents of my notes?
Printing Questions:
- Can I print from Insight Notes?
- When I print I receive the message, "No AirPrint Printers Found." What does this mean?
Questions about Forms:
Miscellaneous Questions:
- Will using Insight Notes make me into a HIPAA "Covered Entity?"
- What is an "encryption code," and how is it different than a "password?"
- If I delete Insight Notes from my iPad or I have to do a restore of my iPad, what happens to my notes?
- I already use an EHR or practice-management system. Does Insight Notes work with my existing system?
- Should I use a stylus for writing?
- Do I have to "complete" my notes?